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Troubleshooting

Try later message

I can’t make the deposit or withdraw.
I’m receiving “Try later” message.

Troubleshooting

  1. Clean your browser cache and cookies.
  2. Sing In and try to perform the operation again.

If you still receiving this message, please, contact [email protected]

How to clean cache and cookies in Firefox or Chrome.

I’m not receiving Sign Up confirmation email

  • Check your “Spam” folder.
  • Check the inbox of your original email (if you are forwarding emails to another provider).

I can’t withdraw or trade my cryptocurrency

  • A cryptocurrency wallet is under maintenance by platform staff. Wait for maintenance finish.
  • You purchased or sold cryptocurrency less than 72 hours ago. Your cryptocurrency is in a lock to avoid Express Trade abuse.
  • We have detected unusual traffic from your account. Open a support ticket to learn more details.

Support does not reply

Your ticket review and processing can take up to 72 hours. Please, wait patiently.

I lost 2FA code or authentification dongle

  • Use a backup code to Sign In your account and reset 2FA function from the account settings.
  • If you don’t have access to backup code – open support ticket.

I can’t withdraw or trade my cryptocurrency

  • You purchased or sold cryptocurrency less than 72 hours ago. Your cryptocurrency is in lock to avoid Express Trade abuse.
  • We have detected unusual traffic from your account. Open a support ticket to learn more details.

 

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